Help
Answers to the questions people ask most. If yours is not here, email [email protected].
Getting started
How do I check a seller?
Sign in, then open the check page. Fill in what the seller gave you: their name, a listing or profile link, how they ask you to pay, the offer and the messages. You only need one field, but more details give a more complete result.
Do I need an account?
Yes. Every check, on every plan, requires you to sign in. Signed-in checks are saved to your history.
What does "details checked" mean?
It shows how many of RIVA's checks could run with the information you gave. A check you could not run is not a sign of risk, so add more details to check more.
Reading a result
What do the risk levels mean?
Very low, low, medium, high and critical show how serious the warning signs are. They are not a percentage chance of fraud. Some serious signs raise the level even when the total is lower.
What is "Where RIVA searched"?
It lists the search terms, the source and the pages found. RIVA hides pages that do not mention the name you searched. Open each page yourself and check its date before you rely on it.
A page says a seller is a scam. Is that proof?
No. It is a lead. The page may be old, or about a different business with a similar name. Read it, check the date, and look for more than one source.
Links and profiles
What happens when I paste a listing or profile link?
RIVA reads the link's address, runs its own checks on it, and searches the web for the brand in the link. The search keeps only pages that mention that brand, so a link to one shop is not confused with other businesses.
Does RIVA open the link?
No. RIVA checks the address and the public search results. Do not enter details on a page you reached from a message until you have typed its address yourself.
Plans
What is included on Free?
5 checks each month, each with one basic web search of up to 3 pages. Plain-language results and the sources for every finding.
What do Pro and Premium add?
Pro: 100 checks each month and a second, complaint-focused search. Premium: 300 checks each month, a third search and longer excerpts from each page. See the plans page for the full list.
How do I pay?
Prices are shown in US dollars. You pay the naira equivalent at checkout, through Paystack. Pro and Premium renew each month until you cancel from your account page.
Businesses
Why register my business?
Once approved, buyers who check your business name see your registered details next to their results, and the account check flags a seller who gives a bank account in someone else's name. Registration is free on every plan. It is reviewed by hand before anything is shown.
Can I hide my business from public results?
Yes. Listing is optional. You can switch it off at any time from your account page.